REFUND & CANCELLATION

Refund & Cancellation Policy

1. Overview

At Juniper Lavender Werke, we want you to be completely satisfied with your learning experience. This policy outlines our refund and cancellation procedures for courses and services purchased through our website.

2. Refund Eligibility

You may be eligible for a refund if you meet the following conditions:

• Your refund request is submitted within 14 days of course enrollment or payment
• You have completed less than 25% of the course material
• You have not received course completion certificate or credits
• The reason for refund is due to our failure to provide the promised services

3. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team at support@juniperlavender.com
• Provide your order number and account details
• Clearly state the reason for your refund request
• Include any relevant documentation or screenshots
• Our team will review your request within 5 business days

4. Refund Processing Time

Once your refund has been approved:

• Refunds will be processed within 7–10 business days
• The refund will be credited to the original payment method
• Please allow an additional 5–7 business days for the funds to appear in your account (depending on your financial institution)
• For international payments, processing may take longer due to banking delays

5. Non-Refundable Items

The following items are non-refundable:

• Subscription renewals after the initial 14-day refund period
• Certification exams or exam preparation materials
• Digital downloads or study materials
• Courses already completed or in which you received a certificate
• Services provided through third-party partners
• Promotional or discounted courses

6. Course Cancellation

You may cancel your course enrollment at any time. However, the refund eligibility will depend on when you cancel:

• Within 14 days of enrollment: You may be eligible for a full or partial refund
• After 14 days: Depending on your progress and the course policy, refunds may not be available
• After completion: Completed courses are non-refundable

7. Subscription Cancellation

If you have an active subscription:

• You can cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing cycle
• No refunds will be issued for partial months
• You will retain access to courses until the end of your billing period

8. Defective or Unavailable Content

If you encounter defective or unavailable course content:

• Contact our support team immediately with details
• We will investigate and attempt to resolve the issue
• If we cannot resolve the issue within a reasonable time, you may be eligible for a refund
• Documentation of the technical issue is required

9. Refund Exception Cases

In certain exceptional cases, we may consider refunds outside our standard policy:

• Technical errors on our part preventing course access
• Significant changes to course content or structure after enrollment
• Instructor unavailability or course discontinuation
• Other valid circumstances as determined by our management

10. Duplicate Payment

If you are charged twice for the same course or service:

• Contact our support team immediately with proof of duplicate charges
• We will investigate and process a refund for the duplicate charge within 5 business days
• No refund request process is needed in this case

11. Promotional Codes and Discounts

Promotional codes and discounted prices:

• Cannot be combined with refunds (you receive the discount price refund if eligible)
• Are non-transferable and cannot be exchanged for cash
• Are valid for the specified period only
• Cannot be applied to previous purchases

12. Changes to Refund Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of revised policy means you accept and agree to the changes.

13. Appeal Process

If your refund request is denied and you believe the decision was incorrect:

• You may submit an appeal within 7 days of the denial
• Provide additional documentation or clarification
• Our management team will review the appeal
• A final decision will be provided within 10 business days

14. Contact Information

For refund requests, cancellations, or questions about this policy, please contact us:

Email: support@juniperlavender.com
Address: IHDP Business Park, Sector 127, Noida, UP, 201304, India
USA Office: 1309, Coffeen Ave, Sheridan, Wyoming 82801, USA

Last Updated

This Refund & Cancellation Policy was last updated on January 1, 2026.